Support
Need help with a movement session, App Shield, or a subscription? Email support@slothup.app. Include your iPhone model, iOS version, and a short description of what happened. Please do not send passwords, payment details, or other sensitive information.
Frequently asked questions
Do I need an account?
No. SlothUp works without registration. Your goals, movement history, settings, and Screen Time selections are stored locally on your iPhone.
How do I earn SlothUps?
Complete at least one minute of a guided movement session. Your credited movement time is added to your SlothUp tank when the session ends.
How does App Shield work?
App Shield is optional. Open Settings in SlothUp, choose App Shield, allow Apple's Screen Time permission, and select the app you want to shield. SlothUp uses your tank balance to make Screen Time available for the selected app.
Why is my selected app not being shielded?
Check that App Shield is enabled, the app is selected, and Screen Time access is still allowed in iOS Settings. Then reopen SlothUp. Rest days and available minutes in your SlothUp tank can also affect the shield.
How do I restore SlothUp Plus?
Open the SlothUp Plus paywall and tap Restore Purchases. Use the same Apple Account that originally purchased the subscription.
How do I manage or cancel my subscription?
Subscription billing is managed by Apple. Open Settings in SlothUp and choose Manage Subscription, or visit Apple subscriptions. Deleting the app does not cancel an active subscription.
What happens if I delete the app?
SlothUp has no account or cloud backup. Deleting the app and its local data can permanently remove your progress, goals, history, and settings. Eligible purchases can be restored separately.